How to Fix YouTube Connection Problems

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Nothing infuriates a user than an error message popping up on the YouTube screen and this can be due to a number of reasons. Asides not having a stable and faster internet connection, which may cause error messages to pop up, a number of YouTube connection problem may be as a result of user’s web browser or any of the web browser’s extension or add-on running, there is also the case of the video been watched being faulty. To the question “Why do I get a network question error”, you may use any error messages or codes onscreen to assist in determining the real source of the problem and recognizing as well as applying the correct fix. Below are 5 commonly asked YouTube connection failure problems. Let`s dive into what these problems are and their solutions!

5 YouTube Connection Failure Problems And Their Solutions

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YouTube Internet Connection issues 1: Why do I get a network connection error on YouTube?

An unstable or slow internet connection can cause an error code or message to pop up on YouTube. When identified as the real cause of disturbed streaming of video on YouTube, the user may notice these problems when downloading files or loading other websites. Essentially, YouTube requires an internet speed of 500Kbps or more to enable the user to enjoy an interrupted video streaming.

How To Fix It

Step 1: Shut down or close other programs and tabs to reduce the weight on the bandwidth.

Step 2: Reset network hardware or change over to lower quality playback through the cog icon which is usually on the video’s playback menu bar to try to resolve the problem.

Step 3: User may try to visit an independent site like to help give the precise capacity of the present connection speed of the user’s device.

YouTube Internet Connection Issues 2: My YouTube App keeps Giving Error messages on my Android Phone

On the user’s mobile device, the first thing that comes to mind when videos are not playing on YouTube is to check the Wi-Fi or cellular network setting menu. Still not certain about what the issue is, launch the google app and try to search for anything to observe if there is actual access to the internet. Although there are cases where one is connected to a Wi-Fi network and the router sees not to bring on some internet access. To fix this disturbing network glitch in streaming on YouTube, try the following.

How to Fix it

Step 1: Click on the settings menu of your device.

Step 2: Connect to an internet source if you are yet to.

Step 3: Launch the YouTube App and attempt to play the video again

YouTube Internet Connection Issues 3: My YouTube App is not working on my PC on Google Chrome.

When using YouTube on Google Chrome and have an interrupted viewing in Chrome, attempt to update the Google Chrome browser. This is quite easy to do, Chrome made it simple by just having to follow the below instructions.

How to fix it

Step 1: Click on the vertical dots on the Chrome icon.

Step 2: click on ‘Help’ and select ‘About Google Chrome’.

Step 3: Select ‘Install’ and if a new update is available, follow the instructions to install.

YouTube Internet Connection Issues 4: Can my Web browser Add-on Cause YouTube connection problems?

Google Chrome has tons of useful add-ons available, however, some of these can do greater harm. However, to investigate if any of these YouTube connection problems are related to add-ons, opt to play videos on incognito mode. As you may have known (or for first-time sake) add-ons are not active in an incognito mode of Google Chrome. Therefore, if video viewing is successful in incognito mode, then identify which of the installed add-on and disable or delete it.

How to fix it

Step 1: Click the Chrome icon of the three vertical dots at the top right corner of your screen.

Step 2: Select ‘More tools’ then ‘Add-on or extensions’.

Step 3: Delete or disable add-on to verify if it solves the issues.

YouTube Internet Connection Issues 5: Deleted my Chrome Add-ons but still having YouTube Connection Problems.

Even after switching to incognito mode and disabling Chrome add-ons, YouTube videos still would not play in its normal mode, it is about time you clear out the cookies and caches. To do this, the user needs to click on the three dots in the top right corner of the screen or browser, select ‘more tools’, and click on ‘clear browsing data’. Select the ‘beginning of time’ from the drop-down menu, clear the data by selecting the specific button.

How to fix it

Step 1: Click the icon or three vertical dots at the right corner of the screen.

Step 2: Select ‘More Tools’ followed by ‘Clear Browsing data’.

Step 3: Select the ‘beginning of time’ from the drop-down menu, clear the data by selecting the specific button.

Other 5 YouTube Common Problems And Their Solutions

1. Video Fails to Play

At the top of our list is one of the commonest problems related to YouTube that you must have experienced at one time or the other. The main cause of this problem could be your browser settings, the browser itself, or Adobe Flash Player. Therefore, the solutions vary as shown below:

  • Refresh your browser and see if the video will play.
  • Restart your browser- this should be your second potion if refreshing fails to yield good results, given that YouTube may fail to run if there are background processes running on the browser.
  • If you refresh your browser and it fails to work, the next move should be switching to a browser that is compatible with YouTube (Firefox and Chrome works perfectly with YouTube).
  • Clear cache and cookies- if you still experience problems after trying all the above steps, clear your browser`s cache and cookies. As these two elements continue to pile up on your browser, they affect its performance- a possible cause for YouTube failure.
  • Update your Adobe Flash Player- updating this program can solve most YouTube connection problems.

an error message

2. Video Takes a Long Time to Load

The above problem is mainly associated with the speed of your internet connection, number of application running in the background, and the number of users connected to the same network as you.


The simplest way to deal with this problem is reducing your video resolution. This is because YouTube chooses a high resolution video than your internet connection can support, resulting into long buffering periods. To do this, click on the gear icon located at the bottom right of the video and select a lower resolution from the drop down list displayed.

3. Videos Plays but Do Not Produce any Sound

Yet another problem you might have experienced while steaming a video on YouTube is that the video plays well but it does not produce any sound. This is annoying and leaves you desperate to find your way out. Here`s how to go about it:

  • Check the video control buttons to see if the mute button is active or the volume button is low. In such cases you can solve the button by deactivating the mute button or raising the volume control button.
  • If you are using a desktop computer, ensure the cables to the external speaker are plugged in the right audio port (for computers with color-coded ports, the output audio port usually bears color green).

4. Video Control Buttons are Missing

Another frustrating problem experienced when playing a video is unavailability of control buttons such as pause, play, mute and volume. The problem is mainly experienced with Internet Explorer 8 and can be solved by the following method:

Update your browser- Internet Explorer 8 is way out of date. Updating to later version o the same (from 10 and above) or switching to modern browsers such as Chrome instantly solves this problem.

youtube sound settings 1

5. Video Stops Playing Abruptly and the Screen Turns White, Black or Green

Possible causes of these problems are varied, with the most common one being Flash Player. Therefore, if you encounter such problems, always start by updating your flash player. If this solution fails, try the following:

Deactivate Hardware Acceleration in Your Flash Player- Flash sometimes makes use of your computer graphics card to enhance video performance on YouTube. This may at times cause YouTube connection problems due to hardware conflicts.


To disable this feature, right click on the currently playing video, that has stopped abruptly, and select the Settings button. On the resulting screen, uncheck Enable hardware acceleration. Click Close and refresh the page to continue watching your video.

That’s it: top 5 YouTube connection problems and their solutions. The solutions explained above have been proved through testing and therefore assures you of excellent YouTube performance if well followed.

video player error message

iTube Studio
Apr 17,2019 14:59 pm / Posted by to Download YouTube Videos
How-to > Download YouTube Videos > How to Fix YouTube Connection Problems
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